Fair Usage Policy

As part of our commitment to providing a high-quality, fast and reliable service, the Pro Bulk Editor app (referred to as "app") has a Fair Use Policy (also referred to as the FUP) for its Shopify app:

Bulk Edit TasksThe FUP contains guidelines for customers’ use of the app to ensure that each customer has a consistently high-quality experience. The app takes measures to ensure usage is within reasonable parameters.

Why do we have a Fair Usage Policy?The app offers a multi-tenant service. This means that our application is used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.

The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. Even though only a very small number of our customers may use the service inappropriately, their activity has the potential to affect the service for others. Our Fair Use Policy manages inappropriate use and makes sure the service can be used fairly by everyone.

The Fair Usage PolicyUsage of the app is monitored on a continuous basis. Only customers that consistently generate exceptionally high loads over a sustained period of time will be affected by the FUP. The following limits apply to customers for every monthly billing period, although the app reserves the right to amend these limits:
Bulk Edit Tasks per Day: 24
Concurrent Bulk Edit Tasks: 3

Extenuating CircumstancesThe app understands that customers will occasionally have very high volumes of tasks outside of normal usage patterns. In those cases where this traffic can be predicted app requests to be informed with as much notice as possible to ensure that service delivery remains consistently high.

Changes to the Fair Usage PolicyThis Fair Usage Policy may be updated from time to time, and the latest version of the document will be made available on this page.